How to Find Which Email Manages Your Google Business Profile
By Clay Lawrence, Review Harvest · · 2 min video
The short version
If the "Your business on Google" edit panel does not show up, you are logged in with an email that is not an owner or manager of the profile. Search your business on Google and click "Own this business", or go to business.google.com, click Get started and type your exact business name. Both show a hint of the email that manages the profile, so you can log in to it or request access.
Do this, in order
- 1
Check whether you see the "Your business on Google" panel
This is the panel where you edit hours, photos and the rest of your profile settings. It only shows up when the Google account you are logged in with is listed as a manager or an owner.
- 2
If you can see it, open People and access
Click the three dots next to profile strength, click Business Profile settings, then People and access. That lists every manager and owner of the profile.
- 3
If you cannot see it, search your business name on Google
Find your Google Business Profile in the results and click "Own this business". You do not have to go through with claiming it.
- 4
Read the email hint on the request access screen
The screen shows part of the managing email, such as the first two letters and the ending gmail.com. If it is one of your own emails, that is usually enough to work out which one to log in to.
- 5
Or look it up from business.google.com
Go to business.google.com, or search for Google Business Profile, and click Get started. Type the exact name of your business.
- 6
Select the existing listing, not a new one
Google offers to create a business with that name, which would make a new profile, or to select the one that already exists. Click the existing business and it tells you which email currently manages it.
- 7
Log in to that email, or request access
If you can get into that email account, log in and make your edits there. If not, click Request access. Whoever manages the profile gets an email asking them to say yes or no.
Why can’t you edit your Google Business Profile?
You are logged in to Google with an email that is not an owner or manager of the profile. When you are logged in with the right account, a panel that says “Your business on Google” shows up, and that is where you change your business hours, your photos and every other setting. That panel does not appear at all unless your account is listed as a manager or an owner.
So the fix is to find out which email manages the profile, then log in with it.
How to see every owner and manager if you already have access
If the panel does show up for you:
- Click the three dots next to profile strength.
- Click Business Profile settings.
- Click People and access.
That page lists all of the managers and owners of the account. It does not help if you cannot get to the panel in the first place, which is what the next two methods are for.
Method 1: click “Own this business” on Google Search
Search the name of your business on Google and find your Google Business Profile in the results. Click “Own this business”.
You do not have to actually go through and own it. What you are after is the request access screen, which shows a hint of the email that manages the profile: the first couple of letters, some dots, then the ending, for example an address that starts with “hp” and ends in gmail.com.
If that is one of your personal emails, you should be able to work out which account to log in to.
Method 2: start from business.google.com
- Go to business.google.com, or search for Google Business Profile.
- Click Get started.
- Type the exact name of your business.
Your business will show up as already listed. Google gives you two options: create a business with this name, which would make a brand new Google Business Profile, or select the profile that already exists. Click the existing one.
Google then tells you the business is currently managed by an email, shown with the same kind of hint as in method 1.
What to do once you know the email
Either get into that email account and edit your profile from there, or click Request access on the same screen so you get added. When you request access, the email that manages the profile receives a message saying someone is trying to get access, and they answer yes or no.
Common questions
Why can't I edit my Google Business Profile?
The panel that says "Your business on Google", where you edit your settings, only shows up if you are listed as a manager or an owner of the profile. If you do not see it, you are most likely logged in to Google with a different email from the one that manages the profile. Find out which email that is, then log in with it or request access.
How do I find out which email owns my Google Business Profile?
Search your business name on Google, find the profile and click "Own this business". The request access screen shows a hint of the email that manages it, such as its first two letters and gmail.com. You can also go to business.google.com, click Get started, type your exact business name and select the existing listing to see the same hint.
How do I see who the owners and managers of a Google Business Profile are?
If you already have access, click the three dots next to profile strength, then Business Profile settings, then People and access. That page lists all of the managers and owners of the account.
What happens when I request access to a Google Business Profile?
The email account that manages the profile gets a message saying someone is requesting access, and they answer yes or no. If the managing email turns out to be one of your own, you can skip the request and log in to that account.
Do I have to claim the business when I click "Own this business"?
No. You can click "Own this business" just to see which email manages the profile. You do not have to go through with owning it.
